Conditions of Use

About us:

Ion Originals Ltd. We are registered in England and Wales under company number 5903385
VAT Reg no: 895 5350 82

www.ionoriginals.co.uk , www.ghdrepair.co.uk , www.ghdspares.co.uk , www.ghdspares.com and www.ionoriginals.com are operated by Ion Originals Ltd.
You can also find us on Ebay and Amazon.

Ion Originals Ltd. has no affiliation with Jemella Group Ltd. (ghd trademark owners).
Ion Originals Ltd. is the owner of trademarked brand ionco®.

Contact:

All enquiries please contact us via email: office@ionoriginals.co.uk
Telephone 01665 600995 (Mon-Fri 8am-4pm)
Or in writing to: Ion Originals Ltd, Unit 2a Greensfield Court, Alnwick NE66 2DE

Spare Parts, Accessories & Stylers Terms & Conditions:
Ion Originals Ltd. is the owner of trademarked brand ionco®. ionco® is protected against infringement and misrepresentation. Resale of ionco® branded goods, without prior consent, is not permitted. If you are interested in retailing ionco® products please contact us.
All parts and compatible ionco® spare parts are fitted at consumers own risk and we suggest that any work carried out on any electrical goods is checked and passed by a qualified electrical technician before use. The parts supplied are only intended for the goods indicated. Ion Originals Ltd cannot be held responsible for any use of the parts supplied for any other use than that of which is suggested. All parts are either patent or re-cycled from old / used ghds. Where a part of a certain colour isn't available a black replacement part will be shipped in its place. N.B. All none patent parts are sourced from genuine used ghd irons, therefore they may be discoloured or marked.
All parts come with a 3 months warranty, if the goods become faulty due to natural failure during normal intended use within 3 months of receiving the goods please return the goods with your ordering documentation and we will arrange a replacement where available or a refund if the parts are no longer available.

Rare product failure notice - Please be aware that on very rare occasions some models can overheat, this is an original known fault and can happen at any time for no apparent reason (IC failure on IV models & Thermistor failure on V models). We therefore recommend always testing the irons on a small area of hair before styling. If the irons do overheat turn them off and do not turn them back on. Unless a PCB, IC or thermistor is replaced on one of our repairs we are not responsible for any damage caused to the straighteners or that of the user and property. If the thermal fuse in your GHD has blown due to overheating, we recommend replacing the thermistor and heaters or IC where necessary. Please contact us if you require advice.

Stylers
Ion Originals stylers come with a 12 months warranty from the date of purchase. If the styler becomes faulty within this time, after normal recommended use, please return the goods with your ordering documentation and we will arrange a repair or replacement when a repair is not possible.
The consumer is responsible for returning the goods to us unless the item has become faulty within the first 30 days of use, if the goods have become faulty within the first 30 days please contact us at office@ionoriginals.co.uk for return conditions. This does not affect your statutory rights.

All our refurbished stylers come with our in house 6 months warranty from the date of purchase. If the styler becomes faulty within this time, after normal recommended use, please return the goods with your ordering documentation and we will arrange a repair or replacement when a repair is not possible.
The consumer is responsible for returning the goods to us unless the item has become faulty within the first 30 days of use, if the goods have become faulty within the first 30 days please contact us at office@ionoriginals.co.uk for return conditions. This does not affect your statutory rights.

For Repair Service Terms and Conditions please visit www.ghdrepair.co.uk

Use of Sites:
Users may only use our site for lawful purposes and must not misuse, copy or duplicate content.
Imagery is owned by Ion Originals Ltd and cannot be used without permission.
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Social Media:
Content shared via social media is subject to the relevant site terms and conditions.
We will not post any images supplied to us by our customers without prior consent.
Prize Giveaways and competitions are for UK customers only and subject to terms and conditions which will be briefly outlined in the headline. Terms and conditions can be requested in full by contacting: office@ionoriginals.co.uk

Ion Originals Ltd reserves the right to change and update terms at any point. Terms correct 01/02/2019