Terms & Privacy Policy

About Us

Ion Originals Ltd. We are registered in England and Wales under company number 5903385

VAT Reg no: 895 5350 82

www.ionoriginals.co.uk, www.ghdrepair.co.uk, www.ghdspares.co.uk and www.ionoriginals.com are all operated by Ion Originals Ltd.
You can also find us on ebay and Amazon.

Ion Originals Ltd. has no affiliation with Jemella Group Ltd. (ghd trademark owners).

Ion Originals Ltd. is the owner of trademarked brand ionco®.

Contact

All enquiries please contact us via email: office@ionoriginals.co.uk

Telephone 01665 600995 (Mon-Fri 8am-4pm)

Or in writing to: Ion Originals Ltd, Unit 2a, Greensfield Court, Greensfield Industrial Estate, Alnwick, NE66 2DE

For Repair Service Terms & Conditions please visit www.ghdrepair.co.uk

 

Spare Parts, Accessories & Stylers Terms & Conditions

Ion Originals Ltd. is the owner of trademarked brand ionco®. ionco® is protected against infringement and misrepresentation. Resale of ionco® branded goods, without prior consent, is not permitted. If you are interested in retailing ionco® products please contact us.

All parts and compatible ionco® spare parts are fitted at consumers own risk and we suggest that any work carried out on any electrical goods is checked and passed by a qualified electrical technician before use. The parts supplied are only intended for the goods indicated. Ion Originals Ltd cannot be held responsible for any use of the parts supplied for any other use than that of which is suggested. All parts are either patent or re-cycled from old / used ghds. Where a part of a certain colour isn’t available a black replacement part will be shipped in its place. N.B. All none patent parts are sourced from genuine used ghd irons, therefore they may be discoloured or marked.

All parts come with a 3 months warranty, if the goods become faulty due to natural failure during normal intended use within 3 months of receiving the goods please return the goods with your ordering documentation and we will arrange a replacement where available or a refund if the parts are no longer available.

Rare product failure notice – Please be aware that on very rare occasions some models can overheat, this is an original known fault and can happen at any time for no apparent reason (IC failure on IV models & Thermistor failure on V models). We therefore recommend always testing the irons on a small area of hair before styling. If the irons do overheat turn them off and do not turn them back on. Unless a PCB, IC or thermistor is replaced on one of our repairs we are not responsible for any damage caused to the straighteners or that of the user and property. If the thermal fuse in your GHD has blown due to overheating, we recommend replacing the thermistor and heaters or IC where necessary. Please contact us if you require advice.

All our refurbished stylers come with our in house 6 months warranty from the date of purchase. If the styler becomes faulty within this time, after normal recommended use, please return the goods with your ordering documentation and we will arrange a repair or replacement when a repair is not possible.

The consumer is responsible for returning the goods to us unless the item has become faulty within the first 30 days of use, if the goods have become faulty within the first 30 days please contact us at office@ionoriginals.co.uk for return conditions. This does not affect your statutory rights.

ghd Recycle Terms & Conditions

We accept the following ghd Models for Recycling; MS, SS, SS2, MK3, 3.1b, 4.0b, 4.1b, 4.2b, 4.2p, 4.3, MS4.0, SS4.0, 5.0, SS5.0, MS5.0, Platinum S8T261, Gold S7N261 & Gold Max S7N421.

We pay £10 for the above genuine models. Payment can be made via paypal or cheque. Please specify your preferred payment type on the recycle form.

We do not currently accept ghd Eclipse, Curve (curlers/tongs) or Hairdryers (Air). Unfortunately we only recycle ghd irons so please do not send in other brands.

We do not accept counterfeit ghd; please check our fake guide before sending them to us.

In the event we receive any of the above, we will contact you and destroy the product or if you wish to have it returned a return postage fee will be charged.

This service is currently only available for customers in the UK.

In most cases you should receive your payment within 3 working days of receipt, however this may depend on postal delivery times, please only contact us if you have not heard from us in 10 working days.

Conditions of Sale

By placing an order with us online or over the telephone you are confirming to us that you are an individual consumer who is 18 years old or over and legally capable of entering into binding contracts.

With exception of completed repair services, you have a legal right to cancel a Contract without giving any reason within 14 days of the day after you receive the Goods. This is the “Cancellation Period”. You must return the Goods to us (at your own risk and cost) within 14 days of notifying us (via email, office@ionoriginals.co.uk) that you wish to cancel by sending them to:

Ion Originals Ltd, Unit 2a, Greensfield Court, Greensfield Industrial Estate Alnwick, NE66 2DE

We will ordinarily refund the full purchase price of the Goods within 14 days of receiving the returned Goods. Goods must be returned unused, and in their original packaging. You must also take reasonable care of Goods before you return them to us. We may reduce the amount we refund to you if you use them, damage them or otherwise do something beyond what is reasonably necessary to examine them that reduces their resale value.

Consumer rights can be found at: https://www.gov.uk/consumer-protection-rights

Our Quality Promise

Be of Satisfactory Quality

Fit for purposes for which goods of that kind are supplied

We cannot guarantee that the UniCurler products will work on all hair types or that any accessories will be suitable for all ghd Products

Payment & Delivery

Goods and Service Prices shown are inclusive of UK VAT with the exception of products found on our trade website www.ionoriginals.com. VAT may be charged depending on where the goods are being delivered to.

Payment for goods must be made securely via Credit or Debit Card or Paypal at time of checkout.

Payments are accepted via our Shopify Secure Platform or Paypal Checkout. Payments will show on the account as ‘Ion Originals Ltd’. If you have any payment issues or disputes please contact us on office@ionoriginals.co.uk

With the exception of promotional free postage offers, postage charges apply and are calculated at checkout once delivery destination is selected.

We aim to dispatch all orders within one working day, with exception of holidays. If there is a problem with your order or availability we will contact you. For changes to our normal opening hours please visit our Facebook page.

UK Delivery: Royal Mail 24. Once shipping confirmation is received by email the item should be delivered within 1-3 working days. More than 90% of items arrive within 1 day.

Europe: Delivery is fulfilled by Royal Mail. Once shipping confirmation is received by email the item should be delivered within 2-11 working days.

Rest of the World: Delivery is fulfilled by Royal Mail. Once shipping confirmation is received by email the item should be delivered within 3-17 working days.

For express dispatch and alternative delivery options please contact us via email: office@ionoriginals.co.uk

In the event we are unable to fulfil an order or delivery destination notification will be given and a full refund issued.

PLEASE NOTE WE DO NOT DELIVER TO SOUTH AFRICA, PLEASE CONTACT OUR SOUTH AFRICAN PARTNER: www.ionoriginals.co.za

Use of Sites

Users may only use our site for lawful purposes and must not misuse, copy or duplicate content.

Imagery is owned by Ion Originals Ltd and cannot be used without permission.

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Social Media

Content shared via social media is subject to the relevant site terms and conditions.

We will not post any images supplied to us by our customers without prior consent.

Prize Giveaways and competitions are for UK customers only and subject to terms and conditions which will be briefly outlined in the headline. Terms and conditions can be requested in full by contacting: office@ionoriginals.co.uk

Privacy Policy

Ion Originals complies with The Data Protection Act 2018; the UK’s implementation of the General Data Protection Regulation (GDPR).

To request a full copy of our GDPR policy please contact office@ionoriginals.co.uk

Policy Outline

We collect information from you when you place an order, subscribe to our newsletter or fill out a repair form.
When ordering or registering on our site, as appropriate, you may be asked to enter your details. You may, however, visit our site anonymously.

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience
  • To improve our website or customer service
  • To process transactions
  • To administer a contest, promotion, or survey
  • To update you on your order/repair or to offer upgrades and add ons
  • To send periodic emails

If at any time you would like to unsubscribe from receiving future contact, please contact us via email: office@ionoriginals.co.uk

Protecting Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Cookies

We use cookies to help us remember and process the items in your shopping cart, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Third Parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent

By using our site, placing an order and using our repair service you consent to our privacy policy.

Ion Originals Ltd reserves the right to change and update terms at any point.

Terms correct 07/07/2021